Where We Ship.
We ship products anywhere in the
United States using our preferred ground methods. Usually this is UPS but we may substitute Fedex or USPS when its more feasible. The website in most cases will determine the freight cost. USPS is used to P.O boxes. We bill based upon the product weight and do not normally charge any processing or handling charges. Some products due to their unique natures require require us to pass on a processing/handling charge. In the rare instances when a product requires a processing/handling charge it will be clearly indicated during the checkout phase.
We prefer to ship to physical addresses.
We will ship Internationally using UPS or USPS. All shipping costs, duties, tariffs, taxes and fees are the buyers/ recipients responsibility.
Free Freight: Any products identified as having free freight is only valid for domestic U.S. shipments. International shipments (by exception) may have freight added once the product ships when shipping/freight costs can't be determined at the time the order is placed.
P.O. Boxes- When we ship to a P.O. Box we use USPS when possible. Product shipped in this manner is FOB shipping point which means that damage in transit is assumed by the customer once it ships. We can insure these shipments for you if you indicate your desire in the comment field for your order.
Express Shipping Options
We can use premium shipping at your request for an additional cost based on the carriers published rates. Our shipping charges are determined by the total shipment weight of your order.
When Will My Order Ship?
Depending on the product most orders will ship within two business days. Some product, particularly when it is made to order may take longer. When we have items like this we generally note within the products description our expectation of how many days it takes to ship.
Contact Us
Call us at (877) 859-2896 or email us at customerservice@protensus.com should you require any non standard services such as a lift gate, inside delivery etc. These types of service require an additional charge.